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Front Office Medical Assistant

What Is a Front Office Medical Assistant and How to Become One

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What Is a Front Office Medical Assistant?

A front office medical assistant has many administrative duties at a hospital or private practice. As a front office medical assistant, it’s your job to greet patients when they arrive, provide them with the necessary forms to fill out before their appointments, verify patients’ insurance information, and help schedule appointments. You also do filing and other clerical work in the office. Qualifications for this career include a high school diploma, experience in medical administration or as a medical receptionist, and specific skills, including familiarity with medical coding and attention to detail.

How to Become a Front Office Medical Assistant

A front office medical assistant has many administrative responsibilities in a medical office or another healthcare facility. For example, in this career, you may assist patients with making appointments and collected important medical data. This career does not involve providing direct patient care. However, you do need some healthcare-related skills to complete your duties, such as a knowledge of medical terms. Many employers have minimal qualifications, but you can complete a training program to improve your credentials. These courses cover topics like keeping medical records, helping patients with their insurance, scheduling appointments.

Front Office Medical Assistant Job Description Sample

With this Front Office Medical Assistant job description sample, you can get a good idea of what employers are looking for when hiring for this position. Remember though, every employer is different and each will have unique qualifications when they hire for their Front Office Medical Assistant position.

Summary

We are seeking a Front Office Medical Assistant to support us with administrative and secretarial tasks. In this position, you will help our patients schedule appointments, collect insurance and health information, and input all relevant data into our electronic health records. You will also answer phones and perform other receptionist duties. While we do not require you to have a degree, you do need to be familiar with medical terminology, so a certificate in medical coding is beneficial.

Duties and Responsibilities

  • Answer phone calls and emails
  • Help patients schedule appointments
  • Collect and store medical information from patients
  • Maintain EMRs and physical filing systems
  • Create a welcoming environment in the front office

Requirements and Qualifications

  • A high school diploma or GED certificate
  • Receptionist experience
  • Familiarity with medical terminology
  • Strong interpersonal, communication, and organizational skills

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