Skip to Main Content

Desktop Support Technician Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Desktop Support Technician position? Of course continuing to gain experience working as a Desktop Support Technician may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Desktop Support Technician and making sure your resume reflects your experience properly.

We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Desktop Support Technician jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Desktop Support Technician or to advance your career into beyond this role.

Top Skills Mentioned in Job Descriptions

Top
10
Job Skills
Employers require a broad range of skills and qualifications in their descriptions of Desktop Support Technician positions. The top three keywords make up 49.1% of the total set of top terms. Look to the Resume Checklist below to see how Desktop Support, Hardware, and Troubleshooting shares stack up against the share from resumes. Technical, Customer Service and Microsoft Windows represent an additionally healthy share of the employer Desktop Support Technician job postings with their combined total of 30.84%. At 20.06%, Communication Skills, Information Technology, MS Office, and Active Directory appear far less frequently, but are still a significant portion of the 10 top Desktop Support Technician skills and requirements according to employers.

Top Skills Mentioned in Resumes

Top
10
Job Skills
Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Desktop Support Technician positions. The top three keywords represent 38.11% of the total set of top resume listed keywords. Look to the Resume Checklist below to investigate how Troubleshooting, Desktop Support, and Hardware match up to employer job descriptions. Active Directory, Technical, and Microsoft Windows represent a very decent share of skills found on resumes for Desktop Support Technician with 31.23% of the total. At 30.66%, Customer Service, Information Technology, MS Office, and Help Desk Support appear far less frequently, but are still a significant portion of the 10 top Desktop Support Technician skills and qualifications found on resumes.

Most Important Skills Required to Be a Desktop Support Technician as Listed by Employers and Employees

Here is a simple table of the top 10 skills and qualifications as listed by employers in Desktop Support Technician job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Desktop Support Technician on their resumes.
Top Desktop Support Technician Skills
Skills Required by Employers Share
Desktop Support 20.69%
Hardware 14.67%
Troubleshooting 13.74%
Technical 12.40%
Customer Service 10.89%
Microsoft Windows 7.55%
Communication Skills 5.42%
Information Technology 5.17%
MS Office 4.88%
Active Directory 4.59%
Skills Listed by Employees Share
Troubleshooting 13.04%
Desktop Support 13.02%
Hardware 12.05%
Active Directory 10.96%
Technical 10.61%
Microsoft Windows 9.66%
Customer Service 9.47%
Information Technology 7.33%
MS Office 7.14%
Help Desk Support 6.72%

Desktop Support Technician Resume Checklist

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Desktop Support Technician roles. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Desktop Support Technician job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Desktop Support Technician Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Innovation
Employer job listings often list Innovation as requirements in Desktop Support Technician job descriptions; however, job seekers mention them far less frequently on their resumes. If you possess this experience, including this keyword prominently on your resume when applying for a Desktop Support Technician role may help you stand out more to hiring managers.
Common Keywords on Desktop Support Technician Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Communication Skills
Desktop Support
Hardware
Collaboration
Technical
Mobile Device
Customer Service
Vendor Management
Troubleshooting
Documentation
Macintosh
Imaging
Microsoft Windows
Deployment
Both employer job listings and resumes from people who’ve held the role of Desktop Support Technician tend to always include skills and requirements found in this list. Whether you’ve only got Communication Skills, Desktop Support, Hardware, Collaboration, Technical, Mobile Device, Customer Service, Vendor Management, Troubleshooting, Documentation, Macintosh, Imaging, Microsoft Windows or Deployment in your background and experience, make sure to highlight the term prominently on your resume. As a job seeker you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Desktop Support Technician.
Uncommon Keywords on Desktop Support Technician Job Descriptions
Job Descriptions
Resumes
25%
50%
75%
100%
Information Technology
MS Office
Help Desk Support
Ticketing Systems
VPN
LAN
Comptia
Active Directory
Employer job listings seldom list Information Technology, MS Office, Help Desk Support, Ticketing Systems, VPN, LAN, Comptia or Active Directory as important skills or qualifications in Desktop Support Technician job descriptions. Nevertheless, job seekers mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Desktop Support Technician role may go unnoticed or even discounted by hiring managers.

FAQs about Desktop Support Technician Skills and Resume Keywords

What are the most important Desktop Support Technician job skills to have on my resume?

The most common important skills required by employers are Communication Skills, Desktop Support, Hardware, Collaboration, Technical, Mobile Device and Customer Service. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as a Desktop Support Technician, suggesting that having these keywords on a resume are important for success as a Desktop Support Technician. Additionally, employer Desktop Support Technician job descriptions list Innovation as a desirable experience, even though Innovation appears 2.9 times less on resumes, suggesting that it's worth considering including this term if you possess the experience.

What are the least important Desktop Support Technician job skills to have on my resume?

Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Information Technology, MS Office, Help Desk Support, Ticketing Systems, VPN, LAN and Comptia may be something to reconsider. These 7 terms appear 2.10, 2.17, 2.22, 2.29, 2.93, 3.40 and 3.43 times less frequently, respectively, than in job descriptions for a Desktop Support Technician position. This indicates that highlighting any of these keywords on your resume may not be a great way to stand out to a potential employer.

How do I make sure my resume has all of the right keywords for a Desktop Support Technician position?

Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Desktop Support Technician. Make sure to include a strong showing for the following keywords on your resume:
  • Communication Skills
  • Desktop Support
  • Hardware
  • Collaboration
  • Technical
  • Mobile Device
  • Customer Service
  • Vendor Management
  • Troubleshooting
  • Documentation
  • Macintosh
  • Imaging
  • Microsoft Windows
  • Deployment
Additionally employers frequently list the following as desirable qualities in a Desktop Support Technician candidate, but they are far less common on most resumes:
  • Innovation
Finally people who held the position of a Desktop Support Technician and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Desktop Support Technician application:
  • Information Technology
  • MS Office
  • Help Desk Support
  • Ticketing Systems
  • VPN
  • LAN
  • Comptia
  • Active Directory

Before applying for a Desktop Support Technician job

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Desktop Support Technician. Get started on your journey with a new ZipRecruiter Profile today!