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What Is a Customer Support Specialist and How to Become One

What Is a Customer Support Specialist?

A customer support specialist is a member of the customer service department of a business or other organization. As a customer support specialist, it is your job to handle customer service interactions for your organization. Your typical duties involve resolving complaints, making recommendations, and providing information about your company’s products and services. You must follow all company protocol and keep accurate records of each interaction. The minimum qualifications for this career include customer service experience and strong communication skills. Some employers prefer those with a bachelor’s degree in business administration, service management, or a related field.

How to Become a Customer Support Specialist

Customer Support Specialists are expert communicators, especially over email and phone platforms. You don’t necessarily need a bachelor’s degree, rather, it’s more important to have about one to three years of demonstrated experience providing effective, professional customer service. However, obtaining a bachelor’s degree in communications or business administration will expand your job prospects. Customer Support Specialist candidates should be very competent with Microsoft and Google applications and customer service software like Salesforce or Zendesk. Besides the technical skills, you need to possess a positive personality and the ability to think independently while also following the standards set by your organization.