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Customer Support Specialist Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Customer Support Specialist position? Of course continuing to gain experience working as a Customer Support Specialist may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Customer Support Specialist and making sure your resume reflects your experience properly.

We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Customer Support Specialist jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Customer Support Specialist or to advance your career into beyond this role.

Top Skills Mentioned in Job Descriptions

Top
10
Job Skills
The most important keyword to employers in Customer Support Specialist job descriptions is Customer Service, appearing in a massive 41.57% of job postings. If you don’t have Customer Service listed on your resume, there may not be a reason to apply. Communication Skills, Documentation and Proactive are still quite important, but a smaller sliceof the employer Customer Support Specialist job postings with their combined total of 21.11%. At 17.73%, Social Media, Collaboration, Problem Solving Skills, and Database appear far less frequently, but are still a significant portion of the 10 top Customer Support Specialist skills and requirements according to employers.

Top Skills Mentioned in Resumes

Top
10
Job Skills
Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Customer Support Specialist positions. The top three keywords represent 49.77% of the total set of top resume listed keywords. Look to the Resume Checklist below to investigate how Customer Service, MS Office, and Technical match up to employer job descriptions. Troubleshooting, Communication Skills, and Scheduling represent a very decent share of skills found on resumes for Customer Support Specialist with 25.24% of the total. At 25%, Collaboration, Data Entry, Detail Oriented, and Microsoft Excel appear far less frequently, but are still a significant portion of the 10 top Customer Support Specialist skills and qualifications found on resumes.

Most Important Skills Required to Be a Customer Support Specialist as Listed by Employers and Employees

Here is a simple table of the top 10 skills and qualifications as listed by employers in Customer Support Specialist job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Customer Support Specialist on their resumes.
Top Customer Support Specialist Skills
Skills Required by Employers Share
Customer Service 41.57%
Troubleshooting 11.10%
Technical 8.49%
Communication Skills 8.40%
Documentation 6.78%
Proactive 5.93%
Social Media 5.16%
Collaboration 4.85%
Problem Solving Skills 3.98%
Database 3.74%
Skills Listed by Employees Share
Customer Service 27.18%
MS Office 11.52%
Technical 11.07%
Troubleshooting 9.66%
Communication Skills 7.82%
Scheduling 7.76%
Collaboration 6.69%
Data Entry 6.43%
Detail Oriented 6.00%
Microsoft Excel 5.88%

Customer Support Specialist Resume Checklist

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Customer Support Specialist positions. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Customer Support Specialist job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Customer Support Specialist Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Sales and Marketing
Patience
Proactive
Innovation
Process Improvement
Customer Service
Documentation
Employer job listings tend to list Sales and Marketing, Patience, Proactive, Innovation, Process Improvement, Customer Service or Documentation as requirements in Customer Support Specialist job descriptions; however, candidates mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Support Specialist position may help you stand out more to hiring managers.
Common Keywords on Customer Support Specialist Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Social Media
OnBoarding Management
Troubleshooting
Problem Solving Skills
Communication Skills
Auto Delivery
Technical
CRM
Multi Tasking
Database
Collaboration
Detail Oriented
Both employer job listings and resumes from people who’ve held the position of Customer Support Specialist tend to always include skills and requirements found in this list. Whether you’ve only got Social Media, OnBoarding Management, Troubleshooting, Problem Solving Skills, Communication Skills, Auto Delivery, Technical, CRM, Multi Tasking, Database, Collaboration or Detail Oriented in your background and experience, make sure to highlight the term prominently on your resume. As a candidate you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Customer Support Specialist.
Uncommon Keywords on Customer Support Specialist Job Descriptions
Job Descriptions
Resumes
25%
50%
75%
100%
English Speaking
Microsoft Excel
Vendor Management
Accuracy
MS Office
Outlook
Accountable
Employer job listings infrequently list English Speaking, Microsoft Excel, Vendor Management, Accuracy, MS Office, Outlook or Accountable as important skills or qualifications in Customer Support Specialist job descriptions. Nevertheless, candidates mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Support Specialist position may go unnoticed or even discounted by hiring managers.

FAQs about Customer Support Specialist Skills and Resume Keywords

What are the most important Customer Support Specialist job skills to have on my resume?

The most common important skills required by employers are Social Media, OnBoarding Management, Troubleshooting, Problem Solving Skills, Communication Skills, Auto Delivery and Technical. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a position as a Customer Support Specialist, suggesting that having these keywords on a resume are important for success as a Customer Support Specialist. Additionally, employer Customer Support Specialist job descriptions list Sales and Marketing as a desirable experience, even though Sales and Marketing appears 7.54 times less on resumes, suggesting that it's worth considering including this skill if you possess the experience.

What are the least important Customer Support Specialist job skills to have on my resume?

Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like English Speaking, Microsoft Excel, Vendor Management, Accuracy, MS Office, Outlook and Accountable may be something to reconsider. These 7 terms appear 2.24, 2.39, 2.42, 2.51, 3.09, 3.40 and 4.68 times less frequently, respectively, than in job descriptions for a Customer Support Specialist position. This implies that highlighting any of these keywords on your resume may not be a great way to get noticed by a potential employer.

How do I make sure my resume has all of the right keywords for a Customer Support Specialist position?

Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Customer Support Specialist. Make sure to include a strong showing for the following keywords on your resume:
  • Social Media
  • OnBoarding Management
  • Troubleshooting
  • Problem Solving Skills
  • Communication Skills
  • Auto Delivery
  • Technical
  • CRM
  • Multi Tasking
  • Database
  • Collaboration
  • Detail Oriented
Additionally employers frequently list the following as desirable qualities in a Customer Support Specialist candidate, but they are far less common on most resumes:
  • Sales and Marketing
  • Patience
  • Proactive
  • Innovation
  • Process Improvement
  • Customer Service
  • Documentation
Finally people who held the position of a Customer Support Specialist and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Customer Support Specialist application:
  • English Speaking
  • Microsoft Excel
  • Vendor Management
  • Accuracy
  • MS Office
  • Outlook
  • Accountable

Before applying for a Customer Support Specialist job

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Customer Support Specialist. Get started on your journey with a new ZipRecruiter Profile today!