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Customer Service Representative Dispatcher Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Customer Service Representative Dispatcher position? Of course continuing to gain experience working as a Customer Service Representative Dispatcher may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Customer Service Representative Dispatcher and making sure your resume reflects your experience properly.

In order to do so, you’ll want to know that both employers hiring for a Customer Service Representative Dispatcher and those who list the position of Customer Service Representative Dispatcher on their resumes predominantly feature Customer Service and Scheduling as the most common and important terms, respectively. But the list quickly begins to diverge with resumes showing Data Entry, Technical and MS Office at positions three, four and five, while job listings show a different pattern. Do you know what you would list?

We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Customer Service Representative Dispatcher jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Customer Service Representative Dispatcher or to advance your career into beyond this role.

Top Skills Mentioned in Job Descriptions

Top
10
Job Skills
The top three keywords employers use in Customer Service Representative Dispatcher job descriptions are Customer Service appearing in 22.14% of postings, Scheduling 15.49%, and Detail Oriented appearing in 14.24%. 51.87% of Customer Service Representative Dispatcher job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. Communication Skills, HVAC and Plumbing represent an additionally healthy share of the employer Customer Service Representative Dispatcher job postings with their combined total of 25.82%. At 22.31%, Dispatching, Multi Tasking, Answering Phones, and MS Office appear far less frequently, but are still a significant portion of the 10 top Customer Service Representative Dispatcher skills and requirements according to employers.

Top Skills Mentioned in Resumes

Top
10
Job Skills
Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Customer Service Representative Dispatcher positions. The top three keywords represent 49.19% of the total set of top resume listed keywords. Look to the Resume Checklist below to investigate how Customer Service, Scheduling, and Data Entry match up to employer job descriptions. Technical, MS Office, and Dispatching are still quite common, and a respectable share of skills found on resumes for Customer Service Representative Dispatcher with 24.59% of the total. At 26.22%, Communication Skills, Microsoft Excel, Invoicing, and Cashier appear far less frequently, but are still a significant portion of the 10 top Customer Service Representative Dispatcher skills and qualifications found on resumes.

Most Important Skills Required to Be a Customer Service Representative Dispatcher as Listed by Employers and Employees

Here is a simple table of the top 10 skills and qualifications as listed by employers in Customer Service Representative Dispatcher job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Customer Service Representative Dispatcher on their resumes.
Top Customer Service Representative Dispatcher Skills
Skills Required by Employers Share
Customer Service 22.14%
Scheduling 15.49%
Detail Oriented 14.24%
Communication Skills 11.50%
HVAC 7.75%
Plumbing 6.57%
Dispatching 6.42%
Multi Tasking 5.95%
Answering Phones 5.01%
MS Office 4.93%
Skills Listed by Employees Share
Customer Service 26.70%
Scheduling 12.65%
Data Entry 9.84%
Technical 8.67%
MS Office 8.43%
Dispatching 7.49%
Communication Skills 7.49%
Microsoft Excel 6.32%
Invoicing 6.32%
Cashier 6.09%

Customer Service Representative Dispatcher Resume Checklist

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Customer Service Representative Dispatcher roles. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Customer Service Representative Dispatcher job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Customer Service Representative Dispatcher Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Air Conditioning
Plumbing
HVAC
Detail Oriented
Ability to Multi Task
Employer job listings often list Air Conditioning, Plumbing, HVAC, Detail Oriented or Ability to Multi Task as requirements in Customer Service Representative Dispatcher job descriptions; however, job seekers mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Service Representative Dispatcher role may help you stand out more to hiring managers.
Common Keywords on Customer Service Representative Dispatcher Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Punctuality
Phone Skills
Computer Literacy
Communication Skills
Interpersonal Skills
Multi Tasking
Scheduling
Answering Phones
Dispatching
Customer Service
Outlook
Both employer job listings and resumes from people who’ve held the role of Customer Service Representative Dispatcher tend to always include skills and requirements found in this list. Whether you’ve only got Punctuality, Phone Skills, Computer Literacy, Communication Skills, Interpersonal Skills, Multi Tasking, Scheduling, Answering Phones, Dispatching, Customer Service or Outlook in your background and experience, make sure to highlight the term prominently on your resume. As a job seeker you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Customer Service Representative Dispatcher.
Uncommon Keywords on Customer Service Representative Dispatcher Job Descriptions
Job Descriptions
Resumes
25%
50%
75%
100%
MS Office
Accuracy
Invoicing
Outbound Calling
Technical
Employer job listings seldom list MS Office, Accuracy, Invoicing, Outbound Calling or Technical as important skills or qualifications in Customer Service Representative Dispatcher job descriptions. Nevertheless, job seekers mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Service Representative Dispatcher role may go unnoticed or even discounted by hiring managers.

FAQs about Customer Service Representative Dispatcher Skills and Resume Keywords

What are the most important Customer Service Representative Dispatcher job skills to have on my resume?

The most common important skills required by employers are Punctuality, Phone Skills, Computer Literacy, Communication Skills, Interpersonal Skills, Multi Tasking and Scheduling. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as a Customer Service Representative Dispatcher, suggesting that having these keywords on a resume are important for success as a Customer Service Representative Dispatcher. Additionally, employer Customer Service Representative Dispatcher job descriptions list Air Conditioning as a desirable experience, even though Air Conditioning appears 6.62 times less on resumes, suggesting that it's worth considering including this term if you possess the experience.

What are the least important Customer Service Representative Dispatcher job skills to have on my resume?

Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like MS Office, Accuracy, Invoicing, Outbound Calling and Technical may be something to reconsider. These 5 terms appear 2.29, 3.43, 3.72, 4.00 and 4.23 times less frequently, respectively, than in job descriptions for a Customer Service Representative Dispatcher role. This indicates that highlighting any of these keywords on your resume may not be a great way to stand out to a potential employer.

How do I make sure my resume has all of the right keywords for a Customer Service Representative Dispatcher position?

Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Customer Service Representative Dispatcher. Make sure to include a strong showing for the following keywords on your resume:
  • Punctuality
  • Phone Skills
  • Computer Literacy
  • Communication Skills
  • Interpersonal Skills
  • Multi Tasking
  • Scheduling
  • Answering Phones
  • Dispatching
  • Customer Service
  • Outlook
Additionally employers frequently list the following as desirable qualities in a Customer Service Representative Dispatcher candidate, but they are far less common on most resumes:
  • Air Conditioning
  • Plumbing
  • HVAC
  • Detail Oriented
  • Ability to Multi Task
Finally people who held the position of a Customer Service Representative Dispatcher and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Customer Service Representative Dispatcher application:
  • MS Office
  • Accuracy
  • Invoicing
  • Outbound Calling
  • Technical

Before applying for a Customer Service Representative Dispatcher job

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Customer Service Representative Dispatcher. Get started on your journey with a new ZipRecruiter Profile today!