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Customer Service Rep Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Customer Service Rep position? Of course continuing to gain experience working as a Customer Service Rep may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Customer Service Rep and making sure your resume reflects your experience properly.

We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Customer Service Rep jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Customer Service Rep or to advance your career into beyond this role.

Top Skills Mentioned in Job Descriptions

Top
10
Job Skills
The most important keyword to employers in Customer Service Rep job descriptions is Customer Service, appearing in a massive 40.63% of job postings. If you don’t have Customer Service listed on your resume, there may not be a reason to apply. Troubleshooting, Problem Solving Skills and Facilitation are still quite important, but a smaller sliceof the employer Customer Service Rep job postings with their combined total of 19.08%. At 21.74%, Detail Oriented, Clinic, Ability to Lift 25 Pounds, and Patient Care appear far less frequently, but are still a significant portion of the 10 top Customer Service Rep skills and requirements according to employers.

Top Skills Mentioned in Resumes

Top
10
Job Skills
The top three keywords people who held Customer Service Rep descriptions listed on their resumes are Customer Service (appearing on 33.93%), Scheduling (appearing on 9.03%), and Data Entry (appearing on 8.88%). 51.84% of resumes with Customer Service Rep descriptions have at least one of these terms. The Resume Checklist will help you make sense of whether or not employers are also demanding these skills. Communication Skills, Cashier, and MS Office are still quite common, and a respectable share of skills found on resumes for Customer Service Rep with 24.72% of the total. At 23.43%, Microsoft Excel, Technical, Detail Oriented, and Multi Tasking appear far less frequently, but are still a significant portion of the 10 top Customer Service Rep skills and qualifications found on resumes.

Most Important Skills Required to Be a Customer Service Rep as Listed by Employers and Employees

Here is a simple table of the top 10 skills and qualifications as listed by employers in Customer Service Rep job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Customer Service Rep on their resumes.
Top Customer Service Rep Skills
Skills Required by Employers Share
Customer Service 40.63%
Communication Skills 10.90%
Multi Tasking 7.66%
Troubleshooting 6.67%
Problem Solving Skills 6.30%
Facilitation 6.11%
Detail Oriented 5.81%
Clinic 5.46%
Ability to Lift 25 Pounds 5.46%
Patient Care 5.01%
Skills Listed by Employees Share
Customer Service 33.93%
Scheduling 9.03%
Data Entry 8.88%
Communication Skills 8.82%
Cashier 8.32%
MS Office 7.58%
Microsoft Excel 6.38%
Technical 5.80%
Detail Oriented 5.70%
Multi Tasking 5.55%

Customer Service Rep Resume Checklist

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Customer Service Rep positions. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Customer Service Rep job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Customer Service Rep Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Innovation
Patient Care
Employer job listings often list Innovation or Patient Care as requirements in Customer Service Rep job descriptions; however, candidates mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Service Rep position may help you stand out more to hiring managers.
Common Keywords on Customer Service Rep Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Facilitation
Clinic
Problem Solving Skills
Documentation
Multi Tasking
Troubleshooting
Communication Skills
Customer Service
Both employer job listings and resumes from people who’ve held the position of Customer Service Rep tend to always include skills and requirements found in this list. Whether you’ve only got Facilitation, Clinic, Problem Solving Skills, Documentation, Multi Tasking, Troubleshooting, Communication Skills or Customer Service in your background and experience, make sure to highlight the term prominently on your resume. As a candidate you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Customer Service Rep.
Uncommon Keywords on Customer Service Rep Job Descriptions
Job Descriptions
Resumes
25%
50%
75%
100%
Invoicing
Detail Oriented
Accuracy
Accountable
Answering Phones
English Speaking
MS Office
Technical
Scheduling
Outbound Calling
Outlook
Employer job listings seldom list Invoicing, Detail Oriented, Accuracy, Accountable, Answering Phones, English Speaking, MS Office, Technical, Scheduling, Outbound Calling or Outlook as important skills or qualifications in Customer Service Rep job descriptions. Nevertheless, candidates mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Service Rep position may go unnoticed or even discounted by hiring managers.

FAQs about Customer Service Rep Skills and Resume Keywords

What are the most important Customer Service Rep job skills to have on my resume?

The most common important skills required by employers are Facilitation, Clinic, Problem Solving Skills, Documentation, Multi Tasking, Troubleshooting and Communication Skills. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a position as a Customer Service Rep, suggesting that having these keywords on a resume are important for success as a Customer Service Rep. Additionally, employer Customer Service Rep job descriptions list Innovation as a desirable experience, even though Innovation appears 2.1 times less on resumes, suggesting that it's worth considering including this term if you possess the experience.

What are the least important Customer Service Rep job skills to have on my resume?

Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Invoicing, Detail Oriented, Accuracy, Accountable, Answering Phones, English Speaking and MS Office may be something to reconsider. These 7 terms appear 2.10, 2.25, 2.61, 3.01, 3.11, 3.55 and 3.62 times less frequently, respectively, than in job descriptions for a Customer Service Rep role. This implies that highlighting any of these keywords on your resume may not be a great way to stand out to a potential employer.

How do I make sure my resume has all of the right keywords for a Customer Service Rep position?

Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Customer Service Rep. Make sure to include a strong showing for the following keywords on your resume:
  • Facilitation
  • Clinic
  • Problem Solving Skills
  • Documentation
  • Multi Tasking
  • Troubleshooting
  • Communication Skills
  • Customer Service
Additionally employers frequently list the following as desirable qualities in a Customer Service Rep candidate, but they are far less common on most resumes:
  • Innovation
  • Patient Care
Finally people who held the position of a Customer Service Rep and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Customer Service Rep application:
  • Invoicing
  • Detail Oriented
  • Accuracy
  • Accountable
  • Answering Phones
  • English Speaking
  • MS Office
  • Technical
  • Scheduling
  • Outbound Calling
  • Outlook

Before applying for a Customer Service Rep job

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Customer Service Rep. Get started on your journey with a new ZipRecruiter Profile today!