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Customer Service Assistant

What Is a Customer Service Assistant and How to Become One

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What Is a Customer Service Assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

How to Be a Good Customer Service Assistant

The qualifications for a career as a customer service assistant begin with a high school diploma or an equivalent GED certification. This can be an entry-level position for some retailers, so the opportunity also exists for current high school students. A successful customer service assistant needs excellent communication and listening skills. You need compassion and concern for the well-being of the customer.

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