Customer Service Assistant Must-Have Resume Skills and Keywords
Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Customer Service Assistant position? Of course continuing to gain experience working as a Customer Service Assistant may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Customer Service Assistant and making sure your resume reflects your experience properly. In order to do so, you’ll want to know that employers commonly feature Customer Relationship Management and Sales Experience as the most prominent terms in their Customer Service Assistant job descriptions, yet those who have held the position of Customer Service Assistant and list it on their resume indicate Cashier and Data Entry more predominantly. Do you know what you would list? We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Customer Service Assistant jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Customer Service Assistant or to advance your career into beyond this role.
Top Skills Mentioned in Job Descriptions
Employers require a broad range of skills and qualifications in their descriptions of Customer Service Assistant positions. The top three keywords make up 45.57% of the total set of top terms. Look to the Resume Checklist below to see how Customer Relationship Management, Sales Experience, and Customer Retention shares stack up against the share from resumes. Sales Support, Customer Acquisition and Product Knowledge represent an additionally healthy share of the employer Customer Service Assistant job postings with their combined total of 27.06%. At 27.36%, Psychology, Customer Service Sales, Data Entry, and Customer Development appear far less frequently, but are still a significant portion of the 10 top Customer Service Assistant skills and requirements according to employers.
Top Skills Mentioned in Resumes
Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Customer Service Assistant positions. The top three keywords represent 45.09% of the total set of top resume listed keywords. Look to the Resume Checklist below to investigate how Cashier, Data Entry, and Invoicing match up to employer job descriptions. Answer Phones, Receptionist, and Stocking represent a very decent share of skills found on resumes for Customer Service Assistant with 25.29% of the total. At 29.62%, Database, Outlook, Vendor Management, and Deposits appear far less frequently, but are still a significant portion of the 10 top Customer Service Assistant skills and qualifications found on resumes.
Most Important Skills Required to Be a Customer Service Assistant as Listed by Employers and Employees
Here is a simple table of the top 10 skills and qualifications as listed by employers in Customer Service Assistant job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Customer Service Assistant on their resumes.
Top Customer Service Assistant Skills
|Skills Required by Employers
|Customer Relationship Management
|Customer Service Sales
|Skills Listed by Employees
Customer Service Assistant Resume Checklist
Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Customer Service Assistant roles. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Customer Service Assistant job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Customer Service Assistant Resumes
Employer job listings tend to list Entrepreneurship, Customer Sales, Product Knowledge, Customer Insights, Customer Relationship Management, Customer Service Sales, Sales and Marketing or Behavior Analysis as requirements in Customer Service Assistant job descriptions; however, job seekers mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Service Assistant role may help you stand out more to hiring managers.
Common Keywords on Customer Service Assistant Resumes
Both employer job listings and resumes from people who’ve held the role of Customer Service Assistant tend to always include skills and requirements found in this list. Whether you’ve only got Host/Hostess, Psychology or Hospitality in your background and experience, make sure to highlight the term prominently on your resume. As a job seeker you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Customer Service Assistant.
Uncommon Keywords on Customer Service Assistant Job Descriptions
Employer job listings infrequently list Food Server or Data Entry as important skills or qualifications in Customer Service Assistant job descriptions. Nevertheless, job seekers mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Service Assistant role may go unnoticed or even discounted by hiring managers.
The most common important skills required by employers are Host/Hostess, Psychology and Hospitality. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as a Customer Service Assistant, suggesting that having these keywords on a resume are important for success as a Customer Service Assistant. Additionally, employer Customer Service Assistant job descriptions list Entrepreneurship as a desirable experience, even though Entrepreneurship appears 6.72 times less on resumes, suggesting that it's worth considering including this skill if you possess the experience.
Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Food Server and Data Entry may be something to reconsider. These two terms appear 0.37 and 0.33 times less often than in job descriptions for a Customer Service Assistant position. This indicates that highlighting either of these keywords on your resume may not be a great way to get noticed by a potential employer.
Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Customer Service Assistant. Make sure to include a strong showing for the following keywords on your resume:
Additionally employers frequently list the following as desirable qualities in a Customer Service Assistant candidate, but they are far less common on most resumes:
- Customer Sales
- Product Knowledge
- Customer Insights
- Customer Relationship Management
- Customer Service Sales
- Sales and Marketing
- Behavior Analysis
Finally people who held the position of a Customer Service Assistant and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Customer Service Assistant application:
Before applying for a Customer Service Assistant job
At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Customer Service Assistant. Get started on your journey
with a new ZipRecruiter Profile today!