Customer Care Representative Must-Have Resume Skills and Keywords
Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Customer Care Representative position? Of course continuing to gain experience working as a Customer Care Representative may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Customer Care Representative and making sure your resume reflects your experience properly.
We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Customer Care Representative jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Customer Care Representative or to advance your career into beyond this role.
Employers list the keywords Customer Service and Communication Skills in 51.03% of Customer Care Representative job postings. Having such a significant share of the pie suggests these terms are critical to your resume. Detail Oriented, Innovation and Multi Tasking are still quite important, but a smaller sliceof the employer Customer Care Representative job postings with their combined total of 19.85%. At 20.8%, Technical, English Speaking, Collaboration, and Accuracy appear far less frequently, but are still a significant portion of the 10 top Customer Care Representative skills and requirements according to employers.
The top three keywords people who held Customer Care Representative descriptions listed on their resumes are Customer Service (appearing on 31.04%), MS Office (appearing on 9.89%), and Scheduling (appearing on 9.5%). 50.43% of resumes with Customer Care Representative descriptions have at least one of these terms. The Resume Checklist will help you make sense of whether or not employers are also demanding these skills. Communication Skills, Data Entry, and Technical are still quite common, and a respectable share of skills found on resumes for Customer Care Representative with 24.56% of the total. At 25.01%, Microsoft Excel, Detail Oriented, Cashier, and Troubleshooting appear far less frequently, but are still a significant portion of the 10 top Customer Care Representative skills and qualifications found on resumes.
Here is a simple table of the top 10 skills and qualifications as listed by employers in Customer Care Representative job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Customer Care Representative on their resumes.
Top Customer Care Representative Skills
|Skills Required by Employers
|Skills Listed by Employees
Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Customer Care Representative positions. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Customer Care Representative job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Customer Care Representative Resumes
Employer job listings frequently list Flexibility, Ability to Multi Task or Innovation as requirements in Customer Care Representative job descriptions; however, candidates mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Care Representative position may help you stand out more to hiring managers.
Common Keywords on Customer Care Representative Resumes
Both employer job listings and resumes from people who’ve held the position of Customer Care Representative tend to always include skills and requirements found in this list. Whether you’ve only got Proactive, Communication Skills, Auto Delivery, English Speaking, Collaboration, Detail Oriented, Customer Service, Accuracy, Problem Solving Skills, Compliance or Multi Tasking in your background and experience, make sure to highlight the term prominently on your resume. As a candidate you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Customer Care Representative.
Uncommon Keywords on Customer Care Representative Job Descriptions
Employer job listings rarely list MS Office, Documentation, Technical, Inbound Calls, Outlook, Accountable, Troubleshooting, Database, Scheduling or Data Entry as important skills or qualifications in Customer Care Representative job descriptions. Nevertheless, candidates mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Care Representative position may go unnoticed or even discounted by hiring managers.
The most common important skills required by employers are Proactive, Communication Skills, Auto Delivery, English Speaking, Collaboration, Detail Oriented and Customer Service. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a position as a Customer Care Representative, suggesting that having these keywords on a resume are important for success as a Customer Care Representative. Additionally, employer Customer Care Representative job descriptions list Flexibility as a desirable experience, even though Flexibility appears 4.08 times less on resumes, suggesting that it's worth considering including this keyword if you possess the experience.
Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like MS Office, Documentation, Technical, Inbound Calls, Outlook, Accountable and Troubleshooting may be something to reconsider. These 7 terms appear 2.01, 2.24, 2.26, 2.29, 2.35, 2.55 and 2.58 times less frequently, respectively, than in job descriptions for a Customer Care Representative position. This implies that highlighting any of these keywords on your resume may not be a great way to impress a potential employer.
Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Customer Care Representative. Make sure to include a strong showing for the following keywords on your resume:
- Communication Skills
- Auto Delivery
- English Speaking
- Detail Oriented
- Customer Service
- Problem Solving Skills
- Multi Tasking
Additionally employers frequently list the following as desirable qualities in a Customer Care Representative candidate, but they are far less common on most resumes:
- Ability to Multi Task
Finally people who held the position of a Customer Care Representative and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Customer Care Representative application:
- MS Office
- Inbound Calls
- Data Entry
At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Customer Care Representative. Get started on your journey with a new ZipRecruiter Profile today!