Customer Account Manager Must-Have Resume Skills and Keywords
Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Customer Account Manager position? Of course continuing to gain experience working as a Customer Account Manager may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Customer Account Manager and making sure your resume reflects your experience properly.
In order to do so, you’ll want to know that both employers hiring for a Customer Account Manager and those who list the position of Customer Account Manager on their resumes predominantly feature Customer Service and Account Management as the most common and important terms, respectively. But the list quickly begins to diverge with resumes showing MS Office, Accountable and Scheduling at positions three, four and five, while job listings show a different pattern. Do you know what you would list?
We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Customer Account Manager jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Customer Account Manager or to advance your career into beyond this role.
The top three keywords employers use in Customer Account Manager job descriptions are Customer Service appearing in 23.67% of postings, Account Management 19.22%, and Communication Skills appearing in 12.38%. 55.27% of Customer Account Manager job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. MS Office, Innovation and Collaboration are still quite important, but a smaller sliceof the employer Customer Account Manager job postings with their combined total of 21.78%. At 22.96%, Proactive, Auto Delivery, Compliance, and Technical appear far less frequently, but are still a significant portion of the 10 top Customer Account Manager skills and requirements according to employers.
The top three keywords people who held Customer Account Manager descriptions listed on their resumes are Account Management (appearing on 23.37%), Customer Service (appearing on 21.74%), and MS Office (appearing on 9.06%). 54.17% of resumes with Customer Account Manager descriptions have at least one of these terms. The Resume Checklist will help you make sense of whether or not employers are also demanding these skills. Accountable, Scheduling, and Microsoft Excel are still quite common, and a respectable share of skills found on resumes for Customer Account Manager with 21.99% of the total. At 23.83%, Collaboration, Technical, Vendor Management, and Communication Skills appear far less frequently, but are still a significant portion of the 10 top Customer Account Manager skills and qualifications found on resumes.
Here is a simple table of the top 10 skills and qualifications as listed by employers in Customer Account Manager job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Customer Account Manager on their resumes.
Top Customer Account Manager Skills
|Skills Required by Employers
|Skills Listed by Employees
Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Customer Account Manager positions. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Customer Account Manager job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Customer Account Manager Resumes
Employer job listings often list Management Skills, Communication Skills, Proactive, Auto Delivery, Lease Agreements, Accuracy, Multi Tasking, Customer Service, Compliance, Collaboration or Relationship Management as requirements in Customer Account Manager job descriptions; however, candidates mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Account Manager position may help you stand out more to hiring managers.
Common Keywords on Customer Account Manager Resumes
Both employer job listings and resumes from people who’ve held the position of Customer Account Manager tend to always include skills and requirements found in this list. Whether you’ve only got Detail Oriented, MS Office, Technical, Account Management, Facilitation, CRM, Customer Retention, Scheduling, Project Management, Forecasting, Accountable or Invoicing in your background and experience, make sure to highlight the term prominently on your resume. As a candidate you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Customer Account Manager.
Uncommon Keywords on Customer Account Manager Job Descriptions
Employer job listings seldom list Microsoft Excel, Vendor Management, Data Entry or Business Administration as important skills or qualifications in Customer Account Manager job descriptions. Nevertheless, candidates mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Account Manager position may go unnoticed or even discounted by hiring managers.
The most common important skills required by employers are Detail Oriented, MS Office, Technical, Account Management, Facilitation, CRM and Customer Retention. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a position as a Customer Account Manager, suggesting that having these keywords on a resume are important for success as a Customer Account Manager. Additionally, employer Customer Account Manager job descriptions list Management Skills as a desirable experience, even though Management Skills appears 4.49 times less on resumes, suggesting that it's worth considering including this term if you possess the experience.
Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Microsoft Excel, Vendor Management, Data Entry and Business Administration may be something to reconsider. These 4 terms appear 2.07, 2.44, 3.55 and 4.87 times less frequently, respectively, than in job descriptions for a Customer Account Manager role. This implies that highlighting any of these keywords on your resume may not be a great way to stand out to a potential employer.
Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Customer Account Manager. Make sure to include a strong showing for the following keywords on your resume:
- Detail Oriented
- MS Office
- Account Management
- Customer Retention
- Project Management
Additionally employers frequently list the following as desirable qualities in a Customer Account Manager candidate, but they are far less common on most resumes:
- Management Skills
- Communication Skills
- Auto Delivery
- Lease Agreements
- Multi Tasking
- Customer Service
- Relationship Management
Finally people who held the position of a Customer Account Manager and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Customer Account Manager application:
- Microsoft Excel
- Vendor Management
- Data Entry
- Business Administration
At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Customer Account Manager. Get started on your journey with a new ZipRecruiter Profile today!