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What Is a Crew Member and How to Become One

What Is a Crew Member and How to Become One Image

What Is a Crew Member?

A crew member refers to any position that is part of a large team or crew. A crew member may work on a film production set, construction project, boat, or cleaning team. The most common type of crew member, however, refers to workers in a fast food restaurant. As a crew member, your job duties and responsibilities primarily focus on the smooth operation of a project or business. Qualifications vary but typically include strong customer service skills and the ability to work in a team-oriented environment.

How to Be an Effective Crew Member?

To be an effective crew member, you must prioritize the needs of the business and your team. You should report to your shift on time, work respectfully with your team members, and follow instructions from your managers. Effective crew members also maintain a positive attitude, provide professional service to customers, and are willing to take on new responsibilities.

What Is a Restaurant Crew Member?

A restaurant crew member helps a restaurant or similar food facility function successfully. These professionals may clean the restaurant, set tables, serve customers, and assist with food preparation. Restaurant crew members may also greet customers as they walk into the establishment, take their orders at the table, and answer customer inquiries about the menu. To do well in this position, you need excellent interpersonal skills and physical stamina, an understanding of the restaurant menu, and the ability to adhere to health and safety regulations.

What Is the Career Path for Restaurant Crew Members?

Although there are minimal qualifications to become a restaurant crew member, employers typically prefer applicants with prior restaurant or cashier experience. Over the course of your career as a restaurant crew member, you may move from an entry-level position to a management role. Many restaurants promote from within, which means crew members can quickly move up if they demonstrate dedication and skill at their job. If you work in the kitchen, for example, you may be promoted from a fry cook to a line cook and eventually to a chef. Restaurants are a great place for a crew member to learn and grow inside the company.

Crew Member Job Description Sample

With this Crew Member job description sample, you can get a good idea of what employers are looking for when hiring for this position. Remember though, every employer is different and each will have unique qualifications when they hire for their Crew Member position.

Job Summary

We are currently seeking a reliable new crew member for our rapidly growing fast-food restaurant. In this role, you will provide customer service, ensure food and drinks are served with a smile and see to the overall satisfaction of our customers. To succeed in this position, you will be courteous, friendly, and fast, with a positive attitude and strong work ethic. This position offers great incentives and opportunities for advancement for the right candidate.

Duties and Responsibilities

  • Greet customers upon arrival
  • Inform customers of any specials or promotions running currently
  • Answer any questions the customers might have
  • Take orders with accuracy
  • Repeat orders to customers to ensure they are correct
  • Accept payment and accurately supply change, when needed
  • Direct complaints and concerns to Manager
  • Ensure food is delivered to the table hot and fresh
  • Offer to refill drinks
  • Check with customers to ensure their overall satisfaction
  • Thank customers for their business, invite them to return
  • Maintain a clean, sanitary, and organized dining room and service area
  • Complete all side work at end of shift
  • Ensure restrooms are clean and stocked
  • Comply with all health and food safety regulations at all times

Requirements and Qualifications

  • High school diploma or equivalent required
  • Must be able to pass a background check and drug test
  • Some experience in the restaurant industry preferred
  • Must have reliable transportation
  • Availability during evenings and on weekends
  • Able to learn computerized ordering system
  • Fluent in English
  • Basic math skills, ability to make change
  • Friendly demeanor and a positive attitude
  • Trustworthy and reliable
  • Commitment to excellent customer service
  • Able to handle working in a fast-paced environment