Skip to Main Content

What Is a Client Services Associate and How to Become One

What Is a Client Services Associate?

A client services associate is responsible for supporting financial advisors by providing a number of sales and support functions. In this career, you are typically employed by financial or wealth management organizations. Your job duties include giving quotes to customers, keeping records of investment transactions, building customer portfolios, and handling general customer service requests. Qualifications include experience with stocks, bonds and other investments, and strong customer service and oral communication skills.

How to Become a Client Services Associate

The qualifications you need to become a client services associate include a bachelor’s degree in business, finance, or another field relevant to your industry. While not always required, previous work experience in a sales or customer service role can increase your opportunities. If you work for a large financial company, this is typically considered an entry-level position that gives you the skills and experience you need to meet company expectations. To succeed as a client services associate, you need excellent organizational and customer service skills. Basic computer skills, especially in word processing and data entry, are essential in this role.

Client Services Associate Job Description Sample

With this Client Services Associate job description sample, you can get a good idea of what employers are looking for when hiring for this position. Remember, every employer is different and each will have unique qualifications when they hire for a Client Services Associate role.

Job Summary

We are seeking a dedicated Client Services Associate to support our financial consultants in providing excellent customer service to our clients. You will work closely with our staff, preparing documents before client meetings, organizing sales and presentation materials, compiling meeting notes, and setting up client access for new accounts. On a daily basis, you will also handle other administrative tasks, such as answering phone calls emails, sending deadline reminders to consultants, and updating our client database.

Duties and Responsibilities

  • Compile and update necessary documents and contracts
  • Prepare presentation materials
  • Gather meeting notes and input them to client files
  • Obtain and process all client information and transactions
  • Create new accounts and maintain client portfolios
  • Perform administrative and clerical duties as necessary

Requirements and Qualifications

  • High school diploma or equivalent; associate or bachelor's degree in business, finance, or related field preferred
  • Experience as a Client Services Associate or other administrative role in the financial industry a plus
  • Proficient in Microsoft Office
  • Strong communication and organizational skills
  • Detail-oriented
  • Comfortable working independently
  • Exceptional customer service skills