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Client Service Rep Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Client Service Rep position? Of course continuing to gain experience working as a Client Service Rep may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Client Service Rep and making sure your resume reflects your experience properly.

We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Client Service Rep jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Client Service Rep or to advance your career into beyond this role.

Top Skills Mentioned in Job Descriptions

Top
10
Job Skills
The top three keywords employers use in Client Service Rep job descriptions are Customer Service appearing in 36.69% of postings, Scheduling 8.39%, and Auto Delivery appearing in 7.7%. 52.78% of Client Service Rep job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. Hospital, Detail Oriented and Technical are still quite important, but a smaller sliceof the employer Client Service Rep job postings with their combined total of 21.84%. At 25.38%, Communication Skills, Answering Phones, Pet Care, and Heartworm Disease appear far less frequently, but are still a significant portion of the 10 top Client Service Rep skills and requirements according to employers.

Top Skills Mentioned in Resumes

Top
10
Job Skills
The top three keywords people who held Client Service Rep descriptions listed on their resumes are Customer Service (appearing on 29.04%), Data Entry (appearing on 12.28%), and MS Office (appearing on 9.28%). 50.6% of resumes with Client Service Rep descriptions have at least one of these terms. The Resume Checklist will help you make sense of whether or not employers are also demanding these skills. Scheduling, Accuracy, and Medical Records are still quite common, and a respectable share of skills found on resumes for Client Service Rep with 23.36% of the total. At 26.06%, Communication Skills, Multi Tasking, Detail Oriented, and Technical appear far less frequently, but are still a significant portion of the 10 top Client Service Rep skills and qualifications found on resumes.

Most Important Skills Required to Be a Client Service Rep as Listed by Employers and Employees

Here is a simple table of the top 10 skills and qualifications as listed by employers in Client Service Rep job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Client Service Rep on their resumes.
Top Client Service Rep Skills
Skills Required by Employers Share
Customer Service 36.69%
Scheduling 8.39%
Auto Delivery 7.70%
Hospital 7.42%
Detail Oriented 7.42%
Technical 7.00%
Communication Skills 6.80%
Answering Phones 6.52%
Pet Care 6.03%
Heartworm Disease 6.03%
Skills Listed by Employees Share
Customer Service 29.04%
Data Entry 12.28%
MS Office 9.28%
Scheduling 8.68%
Accuracy 7.49%
Medical Records 7.19%
Communication Skills 7.19%
Multi Tasking 6.59%
Detail Oriented 6.29%
Technical 5.99%

Client Service Rep Resume Checklist

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Client Service Rep roles. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Client Service Rep job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Client Service Rep Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Innovation
Proactive
Relationship Management
Computer Literacy
Employer job listings tend to list Innovation, Proactive, Relationship Management or Computer Literacy as requirements in Client Service Rep job descriptions; however, job seekers mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Client Service Rep role may help you stand out more to hiring managers.
Common Keywords on Client Service Rep Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Answering Phones
Collaboration
Hospital
Customer Service
Detail Oriented
Technical
Scheduling
Communication Skills
Accountable
Medical Records
Troubleshooting
Both employer job listings and resumes from people who’ve held the role of Client Service Rep tend to always include skills and requirements found in this list. Whether you’ve only got Answering Phones, Collaboration, Hospital, Customer Service, Detail Oriented, Technical, Scheduling, Communication Skills, Accountable, Medical Records or Troubleshooting in your background and experience, make sure to highlight the term prominently on your resume. As a job seeker you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Client Service Rep.
Uncommon Keywords on Client Service Rep Job Descriptions
Job Descriptions
Resumes
25%
50%
75%
100%
MS Office
Accuracy
Multi Tasking
Documentation
Outlook
Data Entry
Employer job listings infrequently list MS Office, Accuracy, Multi Tasking, Documentation, Outlook or Data Entry as important skills or qualifications in Client Service Rep job descriptions. Nevertheless, job seekers mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Client Service Rep role may go unnoticed or even discounted by hiring managers.

FAQs about Client Service Rep Skills and Resume Keywords

What are the most important Client Service Rep job skills to have on my resume?

The most common important skills required by employers are Answering Phones, Collaboration, Hospital, Customer Service, Detail Oriented, Technical and Scheduling. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as a Client Service Rep, suggesting that having these keywords on a resume are important for success as a Client Service Rep. Additionally, employer Client Service Rep job descriptions list Innovation as a desirable experience, even though Innovation appears 7.29 times less on resumes, suggesting that it's worth considering including this skill if you possess the experience.

What are the least important Client Service Rep job skills to have on my resume?

Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like MS Office, Accuracy, Multi Tasking, Documentation, Outlook and Data Entry may be something to reconsider. These 6 terms appear 2.30, 2.38, 2.39, 3.31, 3.89 and 4.91 times less frequently, respectively, than in job descriptions for a Client Service Rep position. This indicates that highlighting any of these keywords on your resume may not be a great way to get noticed by a potential employer.

How do I make sure my resume has all of the right keywords for a Client Service Rep position?

Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Client Service Rep. Make sure to include a strong showing for the following keywords on your resume:
  • Answering Phones
  • Collaboration
  • Hospital
  • Customer Service
  • Detail Oriented
  • Technical
  • Scheduling
  • Communication Skills
  • Accountable
  • Medical Records
  • Troubleshooting
Additionally employers frequently list the following as desirable qualities in a Client Service Rep candidate, but they are far less common on most resumes:
  • Innovation
  • Proactive
  • Relationship Management
  • Computer Literacy
Finally people who held the position of a Client Service Rep and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Client Service Rep application:
  • MS Office
  • Accuracy
  • Multi Tasking
  • Documentation
  • Outlook
  • Data Entry

Before applying for a Client Service Rep job

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Client Service Rep. Get started on your journey with a new ZipRecruiter Profile today!