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Call Center Rep Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Call Center Rep position? Of course continuing to gain experience working as a Call Center Rep may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Call Center Rep and making sure your resume reflects your experience properly.

We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Call Center Rep jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Call Center Rep or to advance your career into beyond this role.

Top Skills Mentioned in Job Descriptions

Top
10
Job Skills
Employers list the keywords Customer Service and Communication Skills in 50.44% of Call Center Rep job postings. Having such a significant share of the pie suggests these terms are critical to your resume. Scheduling, Multi Tasking and Accuracy are still quite important, but a smaller sliceof the employer Call Center Rep job postings with their combined total of 19%. At 22.53%, Detail Oriented, Written Communication, Inbound Calls, and English Speaking appear far less frequently, but are still a significant portion of the 10 top Call Center Rep skills and requirements according to employers.

Top Skills Mentioned in Resumes

Top
10
Job Skills
Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Call Center Rep positions. The top three keywords represent 48.86% of the total set of top resume listed keywords. Look to the Resume Checklist below to investigate how Customer Service, Scheduling, and Cashier match up to employer job descriptions. Data Entry, MS Office, and Communication Skills represent a very decent share of skills found on resumes for Call Center Rep with 26.5% of the total. At 24.65%, Receptionist, Microsoft Excel, Inbound Calls, and Detail Oriented appear far less frequently, but are still a significant portion of the 10 top Call Center Rep skills and qualifications found on resumes.

Most Important Skills Required to Be a Call Center Rep as Listed by Employers and Employees

Here is a simple table of the top 10 skills and qualifications as listed by employers in Call Center Rep job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Call Center Rep on their resumes.
Top Call Center Rep Skills
Skills Required by Employers Share
Customer Service 36.14%
Communication Skills 14.30%
Problem Solving Skills 8.02%
Scheduling 6.65%
Multi Tasking 6.33%
Accuracy 6.02%
Detail Oriented 5.95%
Written Communication 5.63%
Inbound Calls 5.58%
English Speaking 5.37%
Skills Listed by Employees Share
Customer Service 26.51%
Scheduling 12.49%
Cashier 9.86%
Data Entry 9.42%
MS Office 8.65%
Communication Skills 8.43%
Receptionist 7.23%
Microsoft Excel 6.46%
Inbound Calls 5.48%
Detail Oriented 5.48%

Call Center Rep Resume Checklist

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Call Center Rep positions. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Call Center Rep job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Call Center Rep Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Flexibility
Researching
CRM
Problem Solving Skills
Collaboration
Active Listening
Employer job listings frequently list Flexibility, Researching, CRM, Problem Solving Skills, Collaboration or Active Listening as requirements in Call Center Rep job descriptions; however, candidates mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Call Center Rep position may help you stand out more to hiring managers.
Common Keywords on Call Center Rep Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Interpersonal Skills
Computer Literacy
Accuracy
Communication Skills
English Speaking
Customer Service
Multi Tasking
Outbound Calling
Detail Oriented
Troubleshooting
Inbound Calls
Technical
Both employer job listings and resumes from people who’ve held the position of Call Center Rep tend to always include skills and requirements found in this list. Whether you’ve only got Interpersonal Skills, Computer Literacy, Accuracy, Communication Skills, English Speaking, Customer Service, Multi Tasking, Outbound Calling, Detail Oriented, Troubleshooting, Inbound Calls or Technical in your background and experience, make sure to highlight the term prominently on your resume. As a candidate you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Call Center Rep.
Uncommon Keywords on Call Center Rep Job Descriptions
Job Descriptions
Resumes
25%
50%
75%
100%
Scheduling
Accountable
Data Entry
MS Office
Answering Phones
Employer job listings rarely list Scheduling, Accountable, Data Entry, MS Office or Answering Phones as important skills or qualifications in Call Center Rep job descriptions. Nevertheless, candidates mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Call Center Rep position may go unnoticed or even discounted by hiring managers.

FAQs about Call Center Rep Skills and Resume Keywords

What are the most important Call Center Rep job skills to have on my resume?

The most common important skills required by employers are Interpersonal Skills, Computer Literacy, Accuracy, Communication Skills, English Speaking, Customer Service and Multi Tasking. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a position as a Call Center Rep, suggesting that having these keywords on a resume are important for success as a Call Center Rep. Additionally, employer Call Center Rep job descriptions list Flexibility as a desirable experience, even though Flexibility appears 5.89 times less on resumes, suggesting that it's worth considering including this keyword if you possess the experience.

What are the least important Call Center Rep job skills to have on my resume?

Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Scheduling, Accountable, Data Entry, MS Office and Answering Phones may be something to reconsider. These 5 terms appear 2.39, 2.41, 2.47, 2.89 and 3.60 times less frequently, respectively, than in job descriptions for a Call Center Rep role. This implies that highlighting any of these keywords on your resume may not be a great way to impress a potential employer.

How do I make sure my resume has all of the right keywords for a Call Center Rep position?

Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Call Center Rep. Make sure to include a strong showing for the following keywords on your resume:
  • Interpersonal Skills
  • Computer Literacy
  • Accuracy
  • Communication Skills
  • English Speaking
  • Customer Service
  • Multi Tasking
  • Outbound Calling
  • Detail Oriented
  • Troubleshooting
  • Inbound Calls
  • Technical
Additionally employers frequently list the following as desirable qualities in a Call Center Rep candidate, but they are far less common on most resumes:
  • Flexibility
  • Researching
  • CRM
  • Problem Solving Skills
  • Collaboration
  • Active Listening
Finally people who held the position of a Call Center Rep and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Call Center Rep application:
  • Scheduling
  • Accountable
  • Data Entry
  • MS Office
  • Answering Phones

Before applying for a Call Center Rep job

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Call Center Rep. Get started on your journey with a new ZipRecruiter Profile today!