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Call Center Associate Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Call Center Associate position? Of course continuing to gain experience working as a Call Center Associate may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Call Center Associate and making sure your resume reflects your experience properly. In order to do so, you’ll want to know that employers commonly feature Outbound Calling and Phone Skills as the most prominent terms in their Call Center Associate job descriptions, yet those who have held the position of Call Center Associate and list it on their resume indicate Cashier and Data Entry more predominantly. Do you know what you would list? We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Call Center Associate jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Call Center Associate or to advance your career into beyond this role.

Top Skills Mentioned in Job Descriptions

Top
10
Job Skills
Employers require a broad range of skills and qualifications in their descriptions of Call Center Associate positions. The top three keywords make up 42.99% of the total set of top terms. Look to the Resume Checklist below to see how Outbound Calling, Phone Skills, and Computer Proficiency shares stack up against the share from resumes. Pay Raises, Credit Checks and Relationship Management represent an additionally healthy share of the employer Call Center Associate job postings with their combined total of 29.91%. At 27.1%, CRM, Inbound Calls, 10 Key, and Sales Experience appear far less frequently, but are still a significant portion of the 10 top Call Center Associate skills and requirements according to employers.

Top Skills Mentioned in Resumes

Top
10
Job Skills
Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Call Center Associate positions. The top three keywords represent 44.4% of the total set of top resume listed keywords. Look to the Resume Checklist below to investigate how Cashier, Data Entry, and Database match up to employer job descriptions. Receptionist, Outlook, and Vendor Management represent a very decent share of skills found on resumes for Call Center Associate with 28.52% of the total. At 27.08%, Stocking, Invoicing, Answer Phones, and Business Administration appear far less frequently, but are still a significant portion of the 10 top Call Center Associate skills and qualifications found on resumes.

Most Important Skills Required to Be aCall Center Associate as Listed by Employers and Employees

Here is a simple table of the top 10 skills and qualifications as listed by employers in Call Center Associate job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Call Center Associate on their resumes.
Top Call Center Associate Skills
Skills Required by Employers Share
Outbound Calling 16.82%
Phone Skills 14.02%
Computer Proficiency 12.15%
Pay Raises 10.28%
Credit Checks 10.28%
Relationship Management 9.35%
CRM 9.35%
Inbound Calls 6.54%
10 Key 6.54%
Sales Experience 4.67%
Skills Listed by Employees Share
Cashier 19.13%
Data Entry 13.36%
Database 11.91%
Receptionist 10.47%
Outlook 10.11%
Vendor Management 7.94%
Stocking 6.86%
Invoicing 6.86%
Answer Phones 6.86%
Business Administration 6.50%

Call Center Associate Resume Checklist

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Call Center Associate roles. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Call Center Associate job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Call Center Associate Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
10 Key
Computer Proficiency
Phone Skills
Sales Experience
Employer job listings often list 10 Key, Computer Proficiency, Phone Skills or Sales Experience as requirements in Call Center Associate job descriptions; however, job seekers mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Call Center Associate role may help you stand out more to hiring managers.
Common Keywords on Call Center Associate Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Office Administration
Outbound Calling
Customer Service Sales
Relationship Management
CRM
Accounts Payable
Inbound Calls
Special Needs Education
Both employer job listings and resumes from people who’ve held the role of Call Center Associate tend to always include skills and requirements found in this list. Whether you’ve only got Office Administration, Outbound Calling, Customer Service Sales, Relationship Management, CRM, Accounts Payable, Inbound Calls or Special Needs Education in your background and experience, make sure to highlight the term prominently on your resume. As a job seeker you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Call Center Associate.
Uncommon Keywords on Call Center Associate Job Descriptions
Job Descriptions
Resumes
25%
50%
75%
100%
High Volume
Secretarial
Employer job listings seldom list High Volume or Secretarial as important skills or qualifications in Call Center Associate job descriptions. Nevertheless, job seekers mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Call Center Associate role may go unnoticed or even discounted by hiring managers.

FAQs about Call Center Associate Skills and Resume Keywords

What are the most important Call Center Associate job skills to have on my resume?

The most common important skills required by employers are Office Administration, Outbound Calling, Customer Service Sales, Relationship Management, CRM, Accounts Payable and Inbound Calls. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as a Call Center Associate, suggesting that having these keywords on a resume are important for success as a Call Center Associate. Additionally, employer Call Center Associate job descriptions list 10 Key as a desirable experience, even though 10 Key appears 7 times less on resumes, suggesting that it's worth considering including this term if you possess the experience.

What are the least important Call Center Associate job skills to have on my resume?

Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like High Volume and Secretarial may be something to reconsider. These two terms appear 0.29 and 0.27 times less often than in job descriptions for a Call Center Associate role. This indicates that highlighting either of these keywords on your resume may not be a great way to stand out to a potential employer.

How do I make sure my resume has all of the right keywords for a Call Center Associate position?

Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Call Center Associate. Make sure to include a strong showing for the following keywords on your resume:
  • Office Administration
  • Outbound Calling
  • Customer Service Sales
  • Relationship Management
  • CRM
  • Accounts Payable
  • Inbound Calls
  • Special Needs Education
Additionally employers frequently list the following as desirable qualities in a Call Center Associate candidate, but they are far less common on most resumes:
  • 10 Key
  • Computer Proficiency
  • Phone Skills
  • Sales Experience
Finally people who held the position of a Call Center Associate and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Call Center Associate application:
  • High Volume
  • Secretarial

Before applying for a Call Center Associate job

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Call Center Associate. Get started on your journey with a new ZipRecruiter Profile today!