Call Center Specialist Must-Have Resume Skills and Keywords
Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Call Center Specialist position? Of course continuing to gain experience working as a Call Center Specialist may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Call Center Specialist and making sure your resume reflects your experience properly.
We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Call Center Specialist jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Call Center Specialist or to advance your career into beyond this role.
The top three keywords employers use in Call Center Specialist job descriptions are Customer Service appearing in 29.23% of postings, Communication Skills 16.16%, and Scheduling appearing in 10.1%. 55.49% of Call Center Specialist job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. MS Office, Detail Oriented and English Speaking are still quite important, but a smaller sliceof the employer Call Center Specialist job postings with their combined total of 21.25%. At 23.26%, Multi Tasking, Collaboration, Clinic, and Spanish Speaking appear far less frequently, but are still a significant portion of the 10 top Call Center Specialist skills and requirements according to employers.
Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Call Center Specialist positions. The top three keywords represent 48.75% of the total set of top resume listed keywords. Look to the Resume Checklist below to investigate how Customer Service, Scheduling, and Communication Skills match up to employer job descriptions. MS Office, Data Entry, and Detail Oriented represent a very decent share of skills found on resumes for Call Center Specialist with 25.72% of the total. At 25.53%, Microsoft Excel, Technical, Receptionist, and Documentation appear far less frequently, but are still a significant portion of the 10 top Call Center Specialist skills and qualifications found on resumes.
Here is a simple table of the top 10 skills and qualifications as listed by employers in Call Center Specialist job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Call Center Specialist on their resumes.
Top Call Center Specialist Skills
|Skills Required by Employers
|Skills Listed by Employees
Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Call Center Specialist positions. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Call Center Specialist job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Call Center Specialist Resumes
Employer job listings tend to list Innovation, Communication Skills, High Volume, Collaboration, Interpersonal Skills or Problem Solving Skills as requirements in Call Center Specialist job descriptions; however, candidates mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Call Center Specialist position may help you stand out more to hiring managers.
Common Keywords on Call Center Specialist Resumes
Both employer job listings and resumes from people who’ve held the position of Call Center Specialist tend to always include skills and requirements found in this list. Whether you’ve only got Outbound Calling, Spanish Speaking, Accuracy, Clinic, English Speaking, Customer Service, Multi Tasking, Compliance, Database, MS Office, Detail Oriented, Technical, Scheduling, Troubleshooting, Documentation, Data Entry or Accountable in your background and experience, make sure to highlight the term prominently on your resume. As a candidate you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Call Center Specialist.
Uncommon Keywords on Call Center Specialist Job Descriptions
Employer job listings infrequently list Answering Phones, Microsoft Excel, Receptionist or Cashier as important skills or qualifications in Call Center Specialist job descriptions. Nevertheless, candidates mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Call Center Specialist position may go unnoticed or even discounted by hiring managers.
The most common important skills required by employers are Outbound Calling, Spanish Speaking, Accuracy, Clinic, English Speaking, Customer Service and Multi Tasking. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a position as a Call Center Specialist, suggesting that having these keywords on a resume are important for success as a Call Center Specialist. Additionally, employer Call Center Specialist job descriptions list Innovation as a desirable experience, even though Innovation appears 6.96 times less on resumes, suggesting that it's worth considering including this skill if you possess the experience.
Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Answering Phones, Microsoft Excel, Receptionist and Cashier may be something to reconsider. These 4 terms appear 2.06, 2.94, 4.35 and 4.71 times less frequently, respectively, than in job descriptions for a Call Center Specialist position. This implies that highlighting any of these keywords on your resume may not be a great way to get noticed by a potential employer.
Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Call Center Specialist. Make sure to include a strong showing for the following keywords on your resume:
- Outbound Calling
- Spanish Speaking
- English Speaking
- Customer Service
- Multi Tasking
- MS Office
- Detail Oriented
Additionally employers frequently list the following as desirable qualities in a Call Center Specialist candidate, but they are far less common on most resumes:
- Communication Skills
- High Volume
- Interpersonal Skills
- Problem Solving Skills
Finally people who held the position of a Call Center Specialist and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Call Center Specialist application:
- Answering Phones
- Microsoft Excel
At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Call Center Specialist. Get started on your journey with a new ZipRecruiter Profile today!