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What Is a Business Process Manager and How to Become One

What Does a Business Process Manager Do?

A business process manager evaluates current business processes and designs, tests, and implements new processes to improve efficiency, profitability, and performance. As a business process manager, your primary duties include ensuring that your ideas conform to the organization’s long-term business strategy and collaborating with different departments so processes work in harmony. You also report on the entire implementation procedure.

How to Become a Business Process Manager

To become a business process manager, you need a bachelor’s degree in business administration, logistics, or a degree that is closely related to the industry in which you intend to work. Some employers prefer candidates with more advanced qualifications, such as a master’s degree in business administration and extensive experience. Typically, a business process manager begins their career as a junior member of the process management department, where they study how the business runs and work on process improvement projects. After gaining expertise with process improvement, they move on to a managerial role with greater responsibilities.

What Is the Job Outlook for Business Process Managers?

According to the Bureau of Labor Statistics (BLS), the job outlook for business process managers is strong. The BLS projects that employment in the field of operations research, which includes business process management, is expected to grow by 27% in the coming decade. This growth is much faster than average and due in large part to the need for improvement in business processes, efficiency, and automation to remain competitive in the global economy.

What Is the Difference Between a Business Process Manager and a Business Analyst?

Although a business process manager and a business analyst are similar roles, a business analyst is more focused on addressing specific business problems, while a business process manager investigates ways to make the business process more efficient. Both careers rely on collecting data and analyzing issues, but a business process manager oversees the development of new practices to improve overall efficiency, such as increasing employee productivity or automating tasks, rather than handling a particular problem with the company.

What Are the Characteristics of a Successful Business Process Manager?

To become a successful business process manager, you need excellent interpersonal and communication skills to effectively interact with a wide range of staff. Conflict resolution is another important trait, particularly when you recognize that a business process is not as efficient as it should be due to interpersonal or interdepartmental conflict. Part of improving overall business processes is to ensure that all departments work well together, so strong leadership and vision are also important.

Business Process Manager Job Description Sample

With this Business Process Manager job description sample, you can get a good idea of what employers are looking for when hiring for this position. Remember, every employer is different and each will have unique qualifications when they hire for a Business Process Manager role.

Job Summary

Our organization is seeking a Business Process Manager (BPM) who can help us increase our efficiency. As our BPM, you will primarily work with our employees, making sure they understand and comply with changes in our business process. You will also collaborate with our analysts to forecast staffing needs and fill the gap using vendor management software, increasing our profitability and ensuring the long-term health of our organization. Applicants must have a bachelor's or master's degree as well as industry experience.

Duties and Responsibilities

  • Identify possibilities to increase efficiency and reduce employee errors
  • Schedule training sessions or develop informative materials
  • Educate employees on new workflows and ensure compliance
  • Document improvements or changes
  • Work with analysts to forecast staffing and business needs

Requirements and Qualifications

  • A bachelor's degree in business management, public administration, or a related field
  • A master's degree (a plus)
  • Project management experience in the industry (preferred)
  • Analytical and problem-solving skills