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What Is an Assistant Front Office Manager and How to Become One


What Is an Assistant Front Office Manager?

An assistant front office manager works at the front desk of a hotel, motel, or other lodging facility. Your primary job duties are to assume responsibility for daily operations and tasks whenever the manager is not on duty or is unavailable. You handle customer service issues, oversee scheduling of other hotel staff and inventory, and manage some financial tasks. Many candidates for this position first pursue a bachelor’s degree in hospitality or hotel administration, though it is not strictly required. You may also gain valuable skills and experience as a front desk clerk or another hospitality position before transitioning into a management role. After some time as an assistant front office manager, you may feel ready to pursue a career as a front office manager or other supervisory positions.

How to Become an Assistant Front Office Manager

The primary qualifications for getting a job as an assistant front office manager depend on the employer. They usually include an associate degree in a field like hospitality management or business administration and some work experience. Some assistant front office managers start as interns and move into this position after graduating. If you want to progress past being an assistant, consider getting a bachelor's degree instead of stopping at the associate level. Other useful qualities for starting a career as an assistant front office manager include situational awareness, leadership skills, and the ability to memorize and enforce company policies relating to a front office.