We are here to help! If you cannot find the answer to your question below, don't hesitate to contact us.
13 major job boards and counting. We are always adding more job boards.
A new job posting will usually take 24 hours to appear on outside job boards. Also, when you edit your job description, your changes will take about 24 hours to be reflected on outside job boards. Likewise, if you close the job it will take 24 hours to be removed from them.
Yes, the number of jobs you can have posted to job boards at the same time is limited depending on your subscription plan. To view these limits and your current plan, view the Select Plan page.
No way. Our prices are all inclusive. Once you are a ZipRecruiter subscriber, you will pay no extra fees to post your jobs to each job board.
By doing this, candidates may choose not to click our "Apply Now" button to submit their resume and interview answers. So basically, you would not be getting the most out of ZipRecruiter. If they apply through our system you can view their resumes and interview answers online as well as collaborate on rating them with your colleagues. You can also see the job site that referred each candidate to you. But don't worry, we will email you as soon as you get a new candidate so there is no need to include your phone or email address in the job description.
Yes, we are planning on adding many more free job boards, and also the paid job boards. The goal is for you to manage all of your job postings through ZipRecruiter instead of creating/managing dozens of accounts across all of the job board sites. If you have a favorite job board you would like us to include, please contact us and let us know!
To rename a job, click the name of the job from the My Jobs page and then click the "rename" link next to the job title at the top.
When a job expires it (after 30-days for paid accounts and 7-days for free accounts) is removed from any job boards (within 24 hours), and the job URL will no longer be live for candidates to apply for your job. You will not lose any of your candidates associated with the job. You cannot re-post the same job to job boards again. If you would like to re-list the same position, click on "Duplicate job" in the drop-down menu to the left of the job title on the My Jobs page.
When you close a job, the job is removed from any job boards (within 24 hours), and the job URL will no longer be live for candidates to apply for your job. You will not lose any of your candidates associated with the job. You cannot re-post the same job to job boards again. If you would like to re-list the same position, click on "Duplicate job" in the drop-down menu to the left of the job title on the My Jobs page.
When you delete a job it is removed from all job boards and the job description, interview, all candidate information, responses, resumes, ratings, notes and all data associated with that job are permanently removed from our database. Bottom line, make sure you really want to delete before choosing this option!
No! Every plan we offer allows for unlimited responses.
Because the job sites take time to update their indexes, a new job posting will usually take 24 hours to appear on outside job boards after you have posted it. If you still haven't received any candidates after this time period, please make sure your phone number and/or email address are NOT in the job description. This is because many candidates will call or email you directly rather than applying through ZipRecruiter. We distribute your job and provide the best advice we can about writing quality job titles and descriptions, but we can't take responsibility for results. Feel free to request our feedback on your job ad or ask us other related questions.
No. Candidate ratings are never visible to candidates, but are shared between Hiring Personnel within your company. You can filter on the "View Candidates" tab by user to see other peoples' ratings.
The notes are only visible to you or any Hiring Personnel you have added to your account. Candidates can never see these notes.
When candidates are hidden, they will no longer appear in the View Candidates page for that job or the My Candidates tab. However, you can view them by filtering by Hidden Candidates in the filter pull-down menu at the top of that page. Hidden candidates do not count towards the total candidate count for that job. Also note that any incomplete responses will automatically be marked as hidden by our system.
This column allows you to see where your candidate came from. If it came from a job board, that job board's domain name will show up in this area (i.e. Indeed.com or Oodle.com, etc.).
This is the total elapsed time it took that candidate to complete your entire interview. This gives you a way to compare candidates relative to each other.
On the Settings page, in the section called "Hiring Personnel," click the "Add User" button. There you can enter the name and email address of the colleague you would like to invite. Once you add the user, we will send them an invitation email. Then, they click on the link in the email and create their password. Once they are set up, they can access all of the candidates and rate them with their own ratings. You can view other users' ratings on the View Candidates page by using the filter pull-down menu at the top.
This feature is only available to paid accounts (view plans). To add a logo to your company branding, click the Settings link in the header. Then, in the "Branding" section click the "Browse..." button next to the Company Logo field. Next, select the logo file on your computer (GIF, JPG or PNG are the recommended file format choices, and sizes of 70px or less in either direction are best). Once you save, this will change the displayed company logo on all of your jobs and interviews (currently posted jobs will take up to 24 hours to be updated). You can always upload another logo or delete it at any time by clicking "Delete Logo" underneath the logo example in the Branding area
This feature is only available to paid accounts (view plans). To change the header color on your jobs and interviews, click the Settings link in the header. Then, in the "Branding" section click inside the "Header Color" field. Here you can either type in a 6-digit web color (like #000000 for black or #FF0000 for red, etc.) or select a color from the popup color palette that will appear to the right. Once you save, this will change the displayed header color on all of your jobs and interviews (currently posted jobs will take up to 24 hours to be updated). Please note: we do not recommend a white, or very light, header color since your company name is displayed in the header using a white font.
To make your company name confidential, you have to enter something generic (like "Confidential") in the Company Name field on the Account page, within the "My User Details" section. This will change the displayed company name on all of your jobs and interviews (currently posted jobs will take up to 24 hours to be updated).
If you are having problems logging in to your account, please send an email to support@ziprecruiter.com. There are also a couple solutions you might try on your own:
We do not currently offer an invoicing option, but this is something we are considering as an option in the future.
Nope. Pay month-to-month. If you decide to cancel your account will stay open through the end of the month you've paid for, and you won't be billed again.
Sure thing. Simply click on the Account tab to see your options and either upgrade or downgrade your plan.
Once the term of your current plan ends, your oldest jobs (over the allowed count) will automatically be removed from job boards.
Subscriptions renew every calendar month after sign up date. For example, if you signed up on April 3rd, your next billing cycle will start on May 3rd.
Just click the "Cancel automatic renewal" link on your Account page. This will keep your account active through the end of the month you've paid for, and you won't be billed again. If you need additional help, please contact us.