Frequently Asked Questions

Job slots represent the number of jobs you can have live on the job boards at any given time. For example, if you are on a ZipRecruiter plan with 3 job slots, you can post 3 jobs today and replace them with 3 different jobs tomorrow without needing any more slots. You can freely swap jobs in and out of these slots by closing and posting jobs as needed. If you need additional job slots just select a higher plan on the Select Plan page.

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First things first...don't worry, we do NOT limit the number of candidates you can receive on your posted jobs, nor do we limit the number of times you can view and download their resumes. However, ZipRecruiter has its own resume database that you can search to find even more candidates. Each ZipRecruiter plan comes with a set number of 'resume database views' per month. For example, if your plan has 250 resume database views, you can access 250 new resumes every month. Once you have viewed a resume it will show up in your My Viewed Resumes page for you to access and download as often as you'd like.

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Just click the "Post to Job Boards" button and select any plan. We ask for a credit card to validate your account and allow for a seamless transition if you decide to keep your account active past 4 days (i.e. we won't have to take your job posting offline to wait for your credit card). If you decide to cancel on your Account page before the free trial ends you will not be charged anything. You can keep whatever candidates you receive and your login will remain active.

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25+ top job boards and counting. We are always adding more job boards.

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A new job posting will usually take 24 hours to appear on outside job boards. Also, when you edit your job description, your changes will take about 24 hours to be reflected on outside job boards. Likewise, if you close the job it will take 24 hours to be removed from them.

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Yes, the number of jobs you can have posted to job boards at the same time (we call these 'job slots') is limited depending on your subscription plan. To view these limits and your current plan, view the Select Plan page.

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No. Once you are a ZipRecruiter subscriber, you will pay no extra fees to post your jobs to each of our free job boards. The only exception is Craigslist, which does charge a separate fee in some cities. Posting to Craigslist is optional, but recommended.

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By doing this, candidates may choose not to click our "Apply Now" button to submit their resume and interview answers. So basically, you would not be getting the most out of ZipRecruiter. If they apply through our system you can view their resumes and interview answers online as well as collaborate on rating them with your colleagues. You can also see the job site that referred each candidate to you. But don't worry, we will email you as soon as you get a new candidate so there is no need to include your phone or email address in the job description.

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Yes, we are planning on adding many more free job boards, and also the paid job boards. The goal is for you to manage all of your job postings through ZipRecruiter instead of creating/managing dozens of accounts across all of the job board sites. If you have a favorite job board you would like us to include, please contact us and let us know!

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After posting your job, ZipRecruiter makes it easy to post a Craigslist job ad in just a few clicks. We will automatically import your job information and take you to the correct Craigslist page to submit the ad.

Details about Craigslist posting:

• In some cities Craigslist charges a fee to post job ads. This fee is separate from ZipRecruiter.
• Simply create the account on Craigslist (all that is required is your name/email and for you to verify your email). You need to be logged in to your account on Craigslist BEFORE using our Craigslist tool.
• On the Craigslist "edit" page, please ignore the bright yellow message that says "You have chosen not to show an email address. Be sure you include contact information in your ad, or nobody will be able to answer it!" ZipRecruiter will include the correct "Apply Now" link to make sure your candidates come through the correct application path.
• We do not recommend posting the same job opening multiple times on Craigslist. Craigslist may block you.
• Craigslist prohibits the following types of job listings:
  Posting of any franchise, pyramid scheme, multi-level marketing, "club membership", distributorship or sales representative agency arrangement or other business opportunity which requires an up front or periodic payment, requires recruitment of other members, sub-distributors or sub-agents, or pays commissions only (except for postings that make clear that the available job pays commission only and clearly describes the product or service that the job seeker would be selling, in which case such postings may be permissible).
• We are always looking to to improve our service. Please contact us and let us know if you have any problems posting to Craigslist.

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ZipRecruiter automatically distributes all jobs to Indeed.com, the most visited job board on the web. However, you can get far better job ad visibility by "sponsoring" your jobs so they always show up on the top of Indeed search results. We have found this to be the #1 way to increase candidate traffic. Click here to learn more about Indeed sponsorship.

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To rename a job, click the name of the job from the My Jobs page and then click the "Rename" button in the gray bar below the job title.

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To close a job, go to the My Jobs page and then click "Close" button underneath the job name. You can always click the "Re-Post Job" button to re-post the job to the job boards if you'd like.

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When you close a job, the job is removed from any job boards (within 24 hours), and the job URL will no longer be live for candidates to apply for your job. You will not lose any of your candidates associated with the job. You can re-post a job if it is taken offline (for instance, if your subscription is terminated temporarily). Just click "Re-post job" button below the job title on the My Jobs page.

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After a job is closed, you can archive it by clicking the "Archive" button below the job title on the My Jobs page. When you archive a job it is removed from your job list, but not deleted. Also, the candidates associated with this job will not be altered. If the job is archived but has not received any candidates, you have the option of deleting it using the "Delete" button.

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You can un-archive a previously archived job by choosing "Archived Jobs" from the "Show:" menu at the top-left of the My Jobs page. Then click on the job title to enter that job, and click the "Un-Archive" button at the top-right of the job navigation. Now this job will appear in the list with your other closed jobs.

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Yes, but similar to the "Recycle Bin" on your PC, this a two step process. First, you have to Archive the job. Then click the "Delete" button below the job title within your archived jobs list. Note: you can only delete jobs that have NOT received any candidates. This is to avoid accidentally deleting candidates that you still might want to access.

Deleting jobs cannot be undone, so use this feature with caution.

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No! Every plan we offer allows for unlimited responses.

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Because the job sites take time to update their indexes, a new job posting will usually take 24 hours to appear on outside job boards after you have posted it. If you still haven't received any candidates after this time period, please make sure your phone number and/or email address are NOT in the job description. This is because many candidates will call or email you directly rather than applying through ZipRecruiter. We distribute your job and provide the best advice we can about writing quality job titles and descriptions, but we can't take responsibility for results. Feel free to request our feedback on your job ad or ask us other related questions.

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No. Candidate ratings are never visible to candidates, but are shared between users within your company. You can filter on the "View Candidates" tab by user to see other peoples' ratings.

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The notes are only visible to you or any users you have added to your account. Candidates can never see these notes.

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When candidates are hidden, they will no longer appear in the View Candidates page for that job or the My Candidates tab. However, you can view them by filtering by Hidden Candidates in the filter pull-down menu at the top of that page. Hidden candidates do not count towards the total candidate count for that job.

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This is the total elapsed time it took that candidate to complete your entire interview. This gives you a way to compare candidates relative to each other.

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On the Manage Users page, click the "Add User" button. There you can enter the name and email address of the colleague you would like to invite. Once you add the user, we will send them an invitation email. Then, they click on the link in the email and create their password. Once they are set up, they can access all of the candidates and rate them with their own ratings. You can view other users' ratings on the View Candidates page by using the filter pull-down menu at the top.

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Labels are like tags that you add to candidates to make them easier to find later. You can add labels to a candidate with phrases like "call back" or "potential interview." Later, if you filter by that label, you can see all the candidates that have been labeled that way. Labels are shared across your company's ZipRecruiter account but are never visible to candidates.

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Yes, on an individual candidate page you can remove any currently-applied labels by clicking the small "X" icon inside the orange label. Once you have deleted the label from the last candidate, the label itself will be deleted.

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ZipRecruiter allows you to create an unlimited number of "Hiring Companies" associated with your job postings. This gives you the power to post jobs for multiple employers under the same ZipRecruiter account. Each Hiring Company has unique settings for company name, company description, logo, website and header color. Each Hiring Company also has a unique page listing all the open jobs for that Hiring Company. To manage your Hiring Companies, go to the Hiring Companies page.

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To add a logo to your company branding, go to the Hiring Companies page. Select the Hiring Company you would like to edit, then click the "Browse..." button next to the Company Logo field. Next, select the logo file on your computer (GIF, JPG or PNG are the recommended file format choices, and sizes of 100px or less in either direction are best). Once you save, this will change the displayed company logo on all of your jobs and company job page for this Hiring Company. You can always upload another logo or delete it at any time by clicking "Delete current logo" link.

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To change the header color on your jobs and interviews, go to the Hiring Companies page. Select the Hiring Company you would like to edit, then click inside the "Header Color" field. Here you can either type in a 6-digit web color (like #000000 for black or #FF0000 for red, etc.) or select a color from the popup color palette that will appear to the right. Once you save, this will change the displayed header color on all of your jobs and interviews using this Hiring Company (currently posted jobs will take up to 24 hours to be updated).

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To make your company name confidential, you have to enter something generic (like "Confidential") in the Company Name field on the Hiring Companies page. This will change the displayed company name on all of your jobs and interviews for this Hiring Company (currently posted jobs will take up to 24 hours to be updated).

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In addition to the unlimited candidates you can collect for your own posted jobs, you can also search our database of resumes to help find the perfect fit! The resume database contains a list of job-seekers that have recently applied to other jobs in your industry and location.

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Yes. Employers must be subscribed to ZipRecruiter to access the resume database.

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No, inclusion in the resume database is completely free for job-seekers. They may opt in or out at any time.

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If you cannot view a resume, please make sure you have installed the Flash player. Click here to install Flash. If you are still having problems, contact us and let us know.

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If you are having problems logging in to your account, please send an email to support@ziprecruiter.com. There are also a couple solutions you might try on your own:

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ZipRecruiter offers a 4-day free trial. This allows you to try it out with no risk. We do require that you enter a credit card number to get started, but as soon as you do, we will send you an email with explicit instructions explaining how to cancel and when we will charge your card if you don't. Click here to see our pricing plans.

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Go to your Credit Card page. Enter your new credit card information and click the green button at the bottom to submit. Any future charges your account incurs will be billed to the new card number.

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Go to the My User Details page. Enter your new password and click the green button at the bottom to submit.

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Currently, we only accept payment by credit card. We are considering invoice-based billing as an option in the future.

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Nope. Pay month-to-month or annually. If you decide to cancel your account will stay open through the end of the period you've paid for, and you won't be billed again.

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Sure thing. Simply click on the Account tab to see your options and either upgrade or downgrade your plan.

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Once the term of your current plan ends, your oldest jobs (over the allowed count) will automatically be removed from job boards.

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Monthly subscriptions renew every calendar month after sign up date. For example, if you signed up on April 3rd, your next billing cycle will start on May 3rd.

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On your Account page, if you are within the 4-day free trial period and wish to cancel, click the "Cancel free trial" link. This will remove any job(s) currently posted from the job boards, but you will retain access to any candidates you have received.

If you are past your free trial, click the "Cancel automatic renewal" link. This will keep your account active through the end of the period you've paid for, and you won't be billed again. You will also retain access to any of the candidates you have received. If you need additional help, please contact us.

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